DESCRIPTION

The Housing Case Manager is responsible for the effective and efficient management of screening, enrolling, and supervising families seeking permanent housing. The position includes case management of families housed at the organization’s short-term shelter and/or enrolled in each of the agency’s homeless prevention and rapid rehousing programs

The primary function of the case managers is to advocate for and support the families. Case managers understand the importance of achieving quality outcomes for their families and commit to the appropriate use of resources and empowerment of families in a manner that is supportive and objective.

QUALIFICATIONS

• Ability to meet the public in a professional manner and treat unhoused families with respect and dignity.

• Demonstrated qualities of empathy, firmness, organization, a high degree of integrity, and responsibility.

• Must collaborate well with other colleagues. Must have knowledge of community resources, case management, and program development. This position requires sensitivity to religious, cultural, and socioeconomic issues and preferences of client families. The principles of equity, confidentiality, and privacy are to be maintained at all times.

• Must be fluent in English. (Spanish fluency preferred as second language). Ability to read, understand and follow oral and written instructions. Ability to communicate clearly.

• Related field with three-five years of experience and/or Bachelor of Arts in a related field. Working experience may be used in lieu of a degree. Counseling, case management, program development, and statistical skills are desirable.

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